- Open Tue-Fri 10am-6pm ● Sat 9am-2pm ● 637 Clarksbury Church Rd., Thomasville, NC
Find answers to our most common questions below. This page is a work in progress — Kristie and Hailey will be adding more as they come in. If you don’t see what you’re looking for, just ask!
What are your store hours?
We’re open Tuesday through Friday 10:00 AM – 6:00 PM, and Saturday 9:00 AM – 2:00 PM. We are closed Sunday and Monday.
Where are you located?
637 Clarksbury Church Rd., Thomasville, NC 27360.
Is there parking available?
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Are you on social media?
Yes! Find us on Facebook and TikTok. Links are on our Contact page.
Are all products truly handmade?
Yes — every item in The Craft Bin is made by hand by a local artisan. No mass-produced goods, ever.
What kinds of products do you carry?
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Do the products meet a quality standard?
Absolutely. Every item is reviewed before it goes on the floor. If something doesn’t meet our standard, it doesn’t make it to the shelf.
Can I find out more about the artisan who made an item?
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Do you offer shipping?
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Can I pick up my order in store instead?
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How will my order be packaged?
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Do you offer gift wrapping?
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Do you offer custom or personalized items?
Yes! Many of our artisans take custom orders. Reach out through our Contact page and we’ll connect you with the right maker.
How does the custom order process work?
Every custom order includes an approval step before production begins. You’ll review a proof or design concept, and once you sign off, the artisan gets to work. This protects both you and the maker from any miscommunication.
How long does a custom order take?
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Is a deposit required for custom orders?
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I’m a local artisan. How do I apply to sell at The Craft Bin?
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What types of products can be sold here?
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How does the commission and payout structure work?
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Do I need to staff the booth myself?
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What is your return policy?
Due to the handmade nature of our products, all sales are final. However, if your item has a genuine defect in materials or workmanship, we will make it right. See our full Refund & Returns Policy for details.
Don’t see your question here? We’d love to hear from you — stop by the store or reach us on our Contact page.
